Summary: 9ox takes your personal data seriously. We collect only what is necessary, keep it secure, and never sell it to third parties. Read this Privacy Policy to understand exactly how we handle your information.
1 Introduction & Applicability
9ox (referred to as "we", "us", or "the platform") is an international online gaming and betting platform. Our website 9ox.onl This Privacy Policy explains in detail how the information you provide while using the platform is collected, used, and protected.
This Privacy Policy applies to all 9ox services, mobile apps, websites, and support channels. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.
We believe every user's data is their own. That is why 9ox's Privacy Policy is built on international GDPR standards and Asia-Pacific data protection regulations. We ensure full transparency at every stage of data collection.
2 What Data We Collect
9ox only collects information that is necessary for delivering services, ensuring security, and meeting legal obligations. A detailed breakdown of the data we collect is provided below:
Personal Identity Information
- Full name and date of birth (for age verification)
- Email Address & Phone Number
- Residential Address
- National ID or passport number (for KYC verification)
Financial Information
- Mobile Banking Number (Mobile Banking, Nagad, Rocket, Upay)
- Transaction History & Amounts
- Deposit & Withdrawal Records
Technical Information
- IP Address & Device Information
- Browser Type & Operating System
- Platform usage time and session logs
- Location data (used solely to verify legal restrictions)
Learn More
We never access your social media profiles, contact lists, or private messages. Only information you provide directly on the platform is collected.
The table below shows what data is collected and why:
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email & Phone | Account Access & Communication | Yes |
| Payment Information | Processing Financial Transactions | Yes |
| National ID | KYC & AML Compliance | For Withdrawals |
| IP & Device | Security & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
3 Purpose of Data Use
9ox uses collected data for the following purposes only. No data is used outside these defined purposes:
- Account Management: To ensure secure login, registration, and account protection.
- Service Delivery: To process gaming, betting, deposit, and withdrawal transactions.
- Contact: To send you important updates, bonus offers, and support-related messages.
- Security: To detect and prevent fraud, money laundering, and suspicious activity.
- Legal Compliance: To comply with the requirements of licensing authorities and regulatory bodies.
- Service Improvement: To conduct research and analysis that helps improve the platform experience.
- Responsible Gaming: To identify signs of gaming addiction and provide timely assistance.
9ox never passes your data to marketing companies or advertising networks. If you no longer wish to receive promotional messages, you can unsubscribe at any time.
4 Data Sharing & Disclosure Policy
9ox does not share your personal information with third parties. However, disclosure may occur in the following limited circumstances:
Service Partners
Minimum necessary data may be shared with trusted third-party partners for payment processing, KYC verification, and technical services. These partners operate under strict confidentiality agreements and may not use the data for any other purpose.
Legal Obligations
We are legally required to provide data in response to court orders, government directives, or lawful requests from regulatory authorities. In such cases, we disclose only the minimum information requested.
Explicit Statement
9ox never sells or rents your data to advertising companies, data brokers, or any third party for commercial purposes without your consent.
5 Cookies & Tracking Technologies
9ox uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.
- Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand which parts of the platform are used most. This data is fully anonymized.
You can delete or block specific cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform features.
9ox does not use cross-site tracking or third-party advertising trackers. Our privacy practices do not involve monitoring your broader online browsing history.
6 Data Retention & Periods
9ox does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations:
- Active Accounts: All data is retained for as long as your account remains active.
- Closed Accounts: Financial records are retained for up to 5 years after account closure, in accordance with AML regulations.
- KYC Documents: Unnecessary copies are deleted after verification is complete; original records are retained for the legally required period.
- Support Chat: Support records are retained for up to 1 year.
- Log Files: Security logs are retained for a maximum of 90 days.
Once the retention period expires, data is securely and permanently deleted to ensure it cannot be recovered.
7 Your Rights
As a 9ox member, you have the following rights regarding your personal data:
- Right to Know: The right to know what personal data we collect and how it is used.
- Right to Rectification: The right to request correction of any inaccurate or outdated information.
- Right to Erasure: The right to request permanent deletion of your data where no legal obligation requires its retention.
- Right to Restrict Processing: The right to request that we stop processing your data for specific purposes.
- Data Portability: The right to receive a copy of your data in a machine-readable format.
- Right to Object: The right to object to the use of your data for any specific purpose.
- Marketing Opt-Out: The right to opt out of receiving promotional messages.
Exercise Your Rights
To exercise any of the rights above, contact our support team via live chat. We will process your request within 30 business days.
8 Child Protection Policy
9ox is strictly prohibited for users under 18. We do not knowingly collect data from minors. Age verification is required during the registration process.
If a parent or guardian believes their child is using 9ox, please contact our support team immediately. We will investigate the account, take the necessary action, and permanently delete any data collected.
9 Security Measures
9ox follows industry-standard technical and administrative security measures to protect your data. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): OTP verification is required to prevent unauthorized access to your account.
- Firewall & DDoS Protection: Enterprise-grade firewalls are used to protect servers from attacks.
- Regular Security Audits: Third-party security experts regularly audit and test our systems.
- Limited Access Policy: Only authorized personnel may access specific data.
- Data Backup: Secure, encrypted backups are maintained on a regular basis.
In the event of any security breach, we will notify affected users within 72 hours and take prompt steps to resolve the issue.
Please Note: Never share your account password or OTP codes with anyone. No 9ox employee will ever ask for your password.
10 Policy Changes & Updates
9ox reserves the right to update this Privacy Policy as needed. When significant changes are made, we will:
- We will send a notification to your registered email address.
- We will notify you of any changes when you log in to the platform.
- We will update the "Last Updated" date at the top of this page.
Continued use of the platform after a revised policy takes effect will be considered acceptance of the new policy. If you disagree with any changes, you may request account closure at any time.
If you have any questions or concerns about this Privacy Policy, please reach out to our support team via live chat. We are always ready to help.