The 9ox Commitment: We believe gaming is meant to bring joy, not pain. That's why responsible gaming isn't just a rule for us — it's a core value.
1 What Responsible Gaming Means
Responsible gaming means betting or playing while staying in control. At 9ox, it means playing for entertainment — not to chase losses — and only wagering what you can afford to lose.
When gaming shifts from entertainment to compulsion, that's when problems begin. 9ox is by your side at every step to prevent that from happening. Our Responsible Gaming policy is built on three core principles — Transparency, control, and support.
Many people think gaming is an easy way to make money — it isn't. There is always a risk of loss in betting and casino games. 9ox always advises: only use money you can afford to lose without it affecting your daily life.
Responsible gaming at 9ox isn't just about you — it's about your family and loved ones too. Gaming addiction can tear a family apart. We want you to stay happy and healthy, and for gaming to remain a form of entertainment in your life, not a source of problems.
Keep in Mind
Gaming is entertainment. Never use borrowed money or funds you need for essentials.
2 Signs of Problem Gaming
Gaming addiction often develops gradually and can be hard to recognise early on. Ask yourself these questions — if most of your answers are "yes", you may need help:
Do you bet more to try to win back what you've lost?
Have you tried to stop gaming but can't?
Are you spending more time gaming than with family or at work?
Are you borrowing money to fund your gaming?
Do you feel restless or irritable when you're not gaming?
Are you hiding your gaming from family or friends?
Caution
If 2 or 3 of the above signs apply to you, don't wait — contact our support team or use the self-exclusion tool right away.
3 9ox Responsible Gaming Tools
9ox gives every member full control over their gaming experience. Head to Account Settings to easily activate any of the following tools:
Deposit Limits
Decide in advance how much you can deposit daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 24-hour cooling-off period applies — giving you time to reconsider.
Session Time Limits
Set a maximum session duration to avoid marathon gaming. When time is up, you'll be automatically logged out and shown a break reminder.
Reality Check
At regular intervals, 9ox will send you a reminder showing how long you've been playing and how much you've won or lost in that session — keeping you aware and in control.
Cooling-Off Period
If you need a temporary break from gaming, you can pause your account for anywhere between 1 day and 6 weeks. During this period, you will not be able to log in, and no bonus or promotional messages will be sent to you.
Self-Exclusion
For long-term issues, you can self-exclude for 6 months to 5 years. During this period, creating a new account or accessing any existing account will be completely blocked.
Important
Once Self-Exclusion is active, it cannot be reversed before the chosen period ends. Please speak with our support team before making this decision.
4 Age Verification Policy
9ox strictly prohibits anyone under 18 from gaming on our platform. Date of birth is verified at registration, and KYC age verification is mandatory before any large withdrawal.
If we suspect a minor is using an account, we will immediately suspend it and launch an investigation. This is part of our licensing obligations and a policy we uphold without exception.
5 Financial Limit-Setting Guidance
Before setting a gaming budget, ask yourself a few questions. What is your monthly income? After rent, food, your children's education, and other essential expenses, how much is left over? Allocate only a small portion of that surplus to gaming.
- Never use emergency funds or savings for gaming.
- Never bet with a credit card or borrowed money.
- Do not chase your losses by placing more bets.
- Set a specific budget before each gaming session and stick to it.
- Never think of gaming as a source of income.
6 Ways to Get Support
If you or someone you know is struggling with gaming addiction, don't face it alone. 9ox's support team is trained to help without judgement, and everything you share is kept confidential.
Message us on 9ox Live Chat and say "I need Responsible Gaming support." Our specialist team will help you choose the right tools and, if needed, refer you to a professional organisation.
Get Direct Help
Type "Responsible Gaming" in live chat and our dedicated support team will respond right away.
7 Advice for Parents
If your child is using 9ox or any other online gaming platform, take these precautionary steps:
- Install parental control software on your device.
- Keep your banking and payment details out of your child's reach.
- Talk openly with your child about online gaming.
- Monitor your child's phone or computer usage.
- If you have any concerns, contact 9ox's support team — we will investigate and take action.
Every page on 9ox displays an 18+ warning. Our system automatically monitors accounts for suspicious activity and takes action when needed.